I had a terrible experience at Mac Made Easy. My iPhone stopped working due to an antenna issue. After working through Apple, they decided to replace the phone. That's when I was directed to this store. Mac Made Easy's job was to take my broken iphone, give me a loaner phone while they mailed it back to Apple and received the replacement phone from them. They ended up emailing me after a week to say my replacement was ready for pick up. Everytime I went in the store, I felt like none of the employees cared about customer service, efficiency or effectiveness. Theyre not pros here. That's for sure. No visit was under an hour. That's with the store being empty. I understand this is not the mainland so slowness is to be expectes. But literally complete incompetence and lack of professionalism is not acceptable. The store actually gave me back my old phone as my 'replacement' phone. It had the clear sticker put on it as if Apple sent it. But I confirmed with my carrier that the serial number was the same as the phone before. The phone is still broken! This has now been over 3 weeks of dealing with this company. When I called to address the problem, the employees acted like they had no clue and offered to try again. At this point, ive had to take much time off from work yo deal with this matter and drive far and buy a seperate phone in the interim. Makes me wonder where the actual phone Apple sent them for me is. And why the owner has not offered to find an immediate solution to fix this mess. Really dissapointing. Hard to put any confidence in them being honest or effective if yourr going to them with an issue. But maybe they demonstrate better customer service if youre there to buy a product.
Professional, smart and friendly.
Great services! Kind / friendly / helpful personnel
There are many choices to buy a Mac and there is nothing better then good professional service. Macmadeeasy thankfully was a perfect choice for me to have my old Mac worked on and to purchase a new Mac. Their service is second to none. If I could give more then five stars I would!
Will go back in a heartbeat, and I live in Kahului.
They were able to resurrect my 2011 iMac by replacing a bad video card.
One of the worst customer experiences I have had, I walked in and purchased what I was told was a 2017 Imac desktop computer. After i got it home I realized it was actually a 2014 Imac. The computer they sold me in the box was 2.5 years older than the computer I was told I was purchasing.
After many phone calls and emails, I never was able to speak to a manger and my emails to management were ignored. I never received a phone call back by anyone other than the employee who sold me the computer that was two years old, in which he stated "I am sorry it is past the 14 day return policy, I cannot help you" There was no ownership on managements part. I am typing this email on a computer that I paid full retail price for, that i bought in June of 2017 and the model is from Late 2014. Ridiculous! I think one of the most frustrating parts was that this situation was pushed under the rug by management and I never was able to speak to the owner/management even after several phone calls/emails.
Great service!
HORRIBLE!!!!
Mac Made Easy is a US Electronics Store based in Kihei, Hawaii. Mac Made Easy is located at 380 Huku Lii Pl #101, Kihei, HI 96753, USA.
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