The place we stayed at -- Maui Kamaole -- needed renovation and we had problems with ants and fridge (leaking).
Thank you to CRH for once again finding a great condo to meet our needs and budget. We stayed at Maui Kamaole, which was lovely, great location and smooth process. We'll definitely use CRH again! Mahalo!
The condo at Sugar beach was in need of cleaning and maintenance. For some odd reason they vent the dryer into the bathroom and they tell you to turn on fan when doing laundry. We arrived in the ground floor unit at 10 PM and opened sliding glass door to get some fresh air. Besides having trouble closing screen the locking mechanism did not work. We did our best to close it hoping no bugs would enter. Unfortunately bugs were the least of our worries. While we slept someone entered the unlatched door and stole our cash and other property totaling over $2000. When police came they informed us there was a homeless population that stayed on beach nearby at night. We notified Condominium Rentals of the incident. The agent we spoke to was very friendly and concerned. She called back and said they wanted to buy us dinner because of what happened. I said it was a nice gesture but I felt as though the screen not locking or closing was a factor. Obviously someone could still cut the screen if determined but less likely then just quickly opening a unlatched door. They did send a maintenance guy to fix but was unable to do it on first trip. I proposed them taking only $500 of the rent to help cover some of our loss. The agent said she would check with her boss and let us know. The next day she called and informed us not only the $500 was of the table her boss pulled the dinner offer and we would get nothing. Considering I paid 2500 for the week I did not think I was unreasonable. Especially when the property was not in best condition it could be and we just had what police called a home invasion not just a robbery. I would never rent a ground floor unit again or from a property managed by them. We never felt comfortable after that and moved to another Hotel. Unfortunately it cost us double because VRBO has no refunds and is paid in advance.
I was advised that when we arrive we will be met by a representative, instead when we called we were only given combinations to several locks on the unit, having never been to this condo I had no idea what the guy was describing and he did not meet us, we had to figure everything out ourselves. Then the cable was out in one of the bedrooms, i spent an hour on the phone with the local cable company and had to schedule a repair myself. Apparently this condo management company does not like to get any calls from renters. We called twice during our stay to ask them to switch the two mattresses because the main mattress was very soft and moves every time you turn over, they told me they didn't think they could do this, only when i mentioned i would state this in my review did they come and switch them. Of course, when they did, they left the fitted sheet off of one of the beds and it was never to be found again so we had to sleep on the bed with a flat sheet spread out that didn't fit. I also mentioned to them that i had gotten stuck in the master bathroom because the lock was broken. Let me say lastly that since they changed the mattress I tried to be honorable and not mention these issues so the condo owner would not be angry, but because i called about these issues they gave ME a negative review on VRBO. I took perfect care of the apartment and left it in cleaner condition then i found it. I guess they just want to get their commission from the owners and don't care to provide any customer service or management of the units
Stayed at Maui Kamaole this past July. The condos were lovely,but some really needed to be updated. The first Condo we stayed in the kitchen counter top was delaminating and the couch looked like it had years of suntan lotion and oil build up on it. This location is definately for older couples without children. The pool closes at 9 during the week during the summer and there is no noise, pool toys, & no music. NOT Kid friendly place at all. More like a retirement community. Will not stay here again.
Condominium Rentals Hawaii is a US Travel Agency based in Kihei, Hawaii. Condominium Rentals Hawaii is located at 362 Huku Lii Pl #204, Kihei, HI 96753, USA.
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